Critical Communication Skills – Team and Client Communications (Summer)

Effective communication is essential for engineers, especially when working in teams or interacting with clients. The Team and Client Communications for Engineers Workshop is a hands-on, virtual course designed to help engineering professionals navigate team dynamics and client relationships with clarity and efficiency. Sometimes, even skilled teams can find themselves stuck in unproductive communication patterns, but with the right strategies, these ruts can be avoided.

This workshop will help participants understand how to break ineffective communication cycles and establish strong, clear, and effective communication practices with both internal teams and external clients. Through interactive sessions, participants will learn how to optimize communication to improve project outcomes, avoid misunderstandings, and foster better relationships in the workplace.

Please note this is part of a 3-part series, and you can take each module individually or as a complete program!

Credential Awarded:

Upon successful completion of the course, participants will receive a certificate of completion. This program qualifies for 2 hours of continuing professional development (CPD) credits.

Why Attend the Team and Client Communications Workshop?

In this focused module, participants will explore techniques to improve communication within teams and with clients. Clear and consistent communication is key to project success, reducing potential conflicts, and maintaining strong working relationships. This workshop will give engineers practical tools to better convey ideas, manage expectations, and keep projects running smoothly in a modern, hybrid work environment. Your e-mail writing may be your biggest single profitable (or unprofitable!) career skill. People offer more work to those they enjoy communicating with, so it's worth learning to do it well. This module covers e-mails, technical memos, and in-person communications

What You Will Learn in the Team and Client Communications for Engineers Workshop:

• How to identify and avoid ineffective communication patterns
• Strategies for improving team dynamics through effective communication
• How to communicate clearly and thoughtfully with clients to avoid misunderstandings
• Techniques for maintaining strong relationships with subcontractors, supervisors, and team members
• Best practices for navigating communication in hybrid and virtual work settings

This workshop will include practical exercises and discussions, helping participants apply the techniques they learn to real-world scenarios. The goal is to provide participants with communication strategies that they can immediately implement to improve team collaboration and client satisfaction.

What You Can Expect:

• 2 hours of virtual, instructor-led training
• Interactive exercises to apply communication strategies
• Discussions and feedback on real-world team and client communication challenges

About the Instructor

Christa Bedwin, B.Sc., B.Ed.

Christa Bedwin is a Senior Technical Editor with over 20 years of experience coaching scientific and engineering writers. She specializes in helping engineers and scientists improve their communication skills, offering practical advice and techniques tailored to their needs. Christa has published multiple textbooks on technical writing and contributes to major industry publications. Her deep expertise in communication helps engineers build better relationships with clients and teams, ensuring project success.